Technician - Palmerston North

Manufacturing & Production · Quality & Process · Maintenance & Reliability

In short

We are seeking a Technician in Palmerston North to install, maintain, and repair products, providing technical support to customers. This full-time, permanent, on-site role involves customer relationship management and ensuring operational compliance.

Responsibilities

Use a predefined script to demonstrate basic product/service features.
Provide basic product/service information and answer customer questions.
Carry out simple installation tasks under supervision.
Perform simple maintenance and repair tasks under supervision.
Respond to basic customer issues and escalate appropriately.
Follow mandatory procedures for quality standards and compliance.
Contact existing customers to establish rapport.
Interview customers using a standard script to clarify requirements.
Organize daily work schedule according to changing priorities.
Follow work instructions, including PPE use, for safety and environmental protection.
Develop and maintain procedural or technical skills through training and coaching.

Requirements

Upper Secondary School 3 education.
Relevant experience in technical roles.
Completion of technical product training.
Demonstration of high-level product and process knowledge.
Ability to follow detailed instructions.
Ability to organize own work schedule.
Adherence to health, safety, and environmental guidelines.

Desired Qualifications

May handle multiple product markets.

Benefits

Full-time employment
Permanent position
Opportunity to develop technical skills
On-site workplace

Skills

Product DemosEquipment InstallationEquipment Maintenance and RepairCustomer Relationship ManagementHealth, Safety, and Environment

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About Scania Group

Scania is a world-leading provider of transport solutions committed to a better tomorrow. Our purpose is to drive the shift towards a sustainable transport system. In doing so, we are creating a world of mobility that’s better for business, society and our environment. Employing more than 50,000 people in about 100 countries, Scania’s research and development is concentrated in Sweden, while production takes place in Europe and South America.

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