Technical Support Representative

Retail & Consumer Services · Customer Service · Customer Support

In short

Transcom is seeking an English-speaking Technical Support Representative in Cairo, Egypt, to provide excellent customer service for a global technology leader. This role involves responding to customer queries via phone, email, or chat and contributing to product initiatives in an international environment.

Responsibilities

Support a global technology leader in the Nordic region, focusing on consumer electronics, mobile devices, and digital solutions.
Deliver an excellent customer experience by responding to customer queries promptly and accurately via phone, email, or chat.
Contribute to project success, suggest improvements, and share knowledge with colleagues.
Work rotational shifts, with morning and night shifts operating between 8 AM and 10 PM.

Requirements

C1/B2 written and spoken proficiency in English.
Strong verbal and written communication and interpersonal skills, including empathy and listening.
Ability to quickly absorb information, adapt, and respond to change.
Positive attitude and a willingness to provide brilliant customer experience.

Desired Qualifications

Problem-solving mindset.
Belief that customers deserve more than just support.

Benefits

Best salary in the market.
Transportation provided.
Medical and social insurance.
International and inclusive environment.
Endless growth opportunities with a path to leadership.
One month paid training course.

Skills

Englishcustomer servicecommunicationproblem solving

#customer service#technical support#english speaker

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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