Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Als Technical Support Engineer bei Microsoft sind Sie für die Untersuchung und Behebung technischer Kundenprobleme verantwortlich. Sie arbeiten eng mit verschiedenen Teams zusammen, um Lösungen zu finden und zur Verbesserung von Microsoft-Produkten beizutragen. Dies ist eine Vollzeitstelle mit hybrider Arbeitsweise.

Responsibilities

Own, investigate and solve customer technical issues.
Collaborate within and across teams, leveraging troubleshooting tools and practices.
Lead or participate in building communities with peer delivery roles and share knowledge.
Develop specific technical and professional proficiency through training and readiness.
Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Requirements

Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE certification
5+ years of experience in administering Microsoft® Windows Server
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Troubleshooting and problem solving skills
Excellent customer Service skills and effective learning skills
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements.

Desired Qualifications

Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)

Benefits

Accelerate your career growth.
Hone your problem-solving, collaboration and research skills.
Develop your technical proficiency.
Opportunity to contribute to Microsoft product improvements.
Microsoft is an equal opportunity employer.

Skills

Active Directory ServicesGroup PoliciesFSMO RolesDNS ZonesReplicationsMCSE certificationCiscoNovellUnixSecurityWindows ServerTechnical WritingTroubleshootingCustomer Service

#technical support#customer service#active directory#windows server#microsoft

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