Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

Amazon is seeking a Channel Team Lead for its Delivery Center in Tumkur, Karnataka. This role involves managing channel partners, conducting field visits, providing training, and overseeing operations to ensure customer satisfaction and operational efficiency. The ideal candidate will have strong leadership, communication, and analytical skills, with a Bachelor's or MBA degree.

Responsibilities

Managing and driving the growth of Channel partners/stores’ business with Amazon.
Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
Visiting targeted number of stores on a daily/weekly/monthly basis.
Deliver training & coaching of Amazon processes, products, operating model and SOPs.
Work on the ground to enable network with new product launches and partner with the operations and other teams.
Maintaining & publishing routine reporting on the stores current performance & business with Amazon.
Publish recommendations and action plans based on data.
Reporting the overall Network Health in the assigned territory.
Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
Driving team of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
Enhance Engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and be available to round the clock to manage the issues.
Internal/External Stake holder management.
Support station operations and/or customer deliveries.
Leads an operation for +20k packages.
Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations.
Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team.
Fosters a Culture of Safety.
Responsible for protecting service levels monitoring and improving drivers and associates performance.
Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

Requirements

Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Bachelor Degree / MBA.
Preferably from Sales/Telecom background
Advanced Excel and Communication skills
Operations/People Handling skills
Bachelor's degree in sciences, engineering, finance or equivalent
Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Experience in handling operations teams and establishing new processes

Desired Qualifications

Bachelor's degree or above, or MBA
Master's degree in business, data science, public administration, finance, engineering, human resources or related field, or 4+ years of advanced Microsoft Word and Excel experience

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Skills

ExcelPivot TablesMacrosVLOOKUPVBAAccount ManagementPeople ManagementCommunicationCustomer ServiceOperations

#Last Mile#Logistics#Operations

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