Technical Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Emerson is seeking a Technical Support Engineer in Lviv, Ukraine, to provide crucial support for software, network, and database solutions. Responsibilities include troubleshooting complex issues, collaborating with teams, and ensuring customer success with innovative technologies.

Responsibilities

Provide technical support for software, network, and database-related issues.
Troubleshoot and resolve customer-reported incidents while ensuring a high level of service.
Create SQL queries and scripts to support diagnostics, automation, and system performance.
Collaborate with internal teams and customers to deliver effective technical solutions.
Maintain technical documentation and contribute to continuous improvement efforts.

Requirements

Knowledge of networking concepts and experience configuring firewalls, routers, NAT, and network routing environments.
Ability to create, execute, and troubleshoot SQL statements.
Experience with scripting technologies such as Shell scripting, Windows Batch, JavaScript, or Python.
Intermediate English communication skills, both written and verbal.
Strong analytical and problem-solving skills with attention to detail.
Ability to manage multiple priorities and collaborate effectively in a team environment.
Commitment to delivering high-quality technical support and customer-focused solutions.

Desired Qualifications

Experience working with SCADA systems.
Knowledge of database administration and maintenance, including Microsoft SQL Server, Cassandra, or PostgreSQL.
Familiarity with industrial communication protocols such as OPC, Modbus, or similar technologies.
Experience working with REST APIs and system integrations.
Exposure to industrial automation, process control, or operational technology environments.
Interest in continuous learning and expanding technical expertise across multiple technologies.

Benefits

Opportunity to grow your career.
Work with a diverse range of technologies.
Develop expertise in a collaborative and inclusive environment.
Work with a global leader in automation technology and software.
Commitment to ongoing career development.
Inclusive culture.
Mentorship, training, or leadership opportunities.

Skills

Shell scriptingWindows BatchJavaScriptPythonSQLNetworkingSCADAMicrosoft SQL ServerCassandraPostgreSQLOPCModbusREST APIs

#Technical Support#Software#Networking#Databases#Scripting#Automation

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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