The Job

Support Coordinator

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support

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In short

We are seeking a detail-oriented Support Coordinator to assist Service Delivery Managers with daily operations, administrative tasks, and process coordination. This entry-level position is perfect for recent graduates with strong communication and organizational skills, offering exposure to service contracts and customer operations.

Responsibilities

  • Support Service Delivery Managers (SDMs) with administrative and operational activities related to service contracts and customer requirements.
  • Prepare, review, maintain, and archive service documents and reports.
  • Assist with customer account and access applications, official correspondence, meeting coordination, and related administrative processes.
  • Prepare supporting documents for invoicing, customer requests, and internal processes.
  • Maintain accurate operational data and support service performance reporting.
  • Coordinate with customers and internal stakeholders to follow up on requests and ensure timely completion.
  • Track activities and take ownership from initiation through completion.
  • Identify document errors, missing information, and process gaps, and follow up for resolution.
  • Support process and contract management activities as required.
  • Utilize digital and AI tools to simplify work and improve efficiency.
  • Support process improvement and automation opportunities in daily operations.

Requirements

  • Bachelor’s degree or equivalent; fresh graduates are welcome to apply.
  • Good proficiency in Microsoft Excel, Word, and PowerPoint.
  • Good written and spoken English.
  • Strong communication, organization, and interpersonal skills.
  • Ability to manage documents, information, and multiple ongoing tasks.
  • Strong attention to detail and sense of responsibility.

Desired Qualifications

  • Experience using AI tools to improve productivity or workflows.
  • Power BI or other data visualization and reporting skills.
  • Experience in administration, project coordination, customer service, or operations.
  • Knowledge of telecom, service delivery, or service contracts.

Benefits

  • Build a strong foundation in business and service operations within a global organization.
  • Gain exposure to Service Delivery Management and customer operations.
  • Gain exposure to Service contracts and customer requirements.
  • Gain exposure to Cross-functional collaboration and stakeholder management.
  • Gain exposure to Operational and financial processes.
  • Gain exposure to Performance reporting and data management.
  • Gain exposure to Customer communication.
  • Gain exposure to Process improvement, AI, and automation.
#Service Delivery#Support Coordinator#Taiwan
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Taipei, Taiwan

Qualification

Bachelor

Applicants

Be an early applicant