Subject Matter Expert (Support&Ops)

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · Cybersecurity

In short

We are looking for a skilled BigFix Administrator (L2) to manage enterprise endpoint management services on the BigFix platform. This role involves endpoint patching, software deployment, compliance, and vulnerability remediation across Windows, Linux, UNIX, and macOS. You will collaborate with various IT teams to ensure endpoint compliance and platform stability.

Responsibilities

Administer and maintain the BigFix Endpoint Management platform.
Manage Windows, Linux, UNIX, and macOS endpoints through BigFix.
Deploy operating system patches and security updates using BigFix Fixlets and Baselines.
Monitor patch compliance and remediation status.
Package, deploy, and manage software installations through BigFix.
Monitor endpoint compliance against organizational security policies.
Support vulnerability remediation activities through BigFix integrations.
Develop and support BigFix Tasks, Fixlets, Baselines, and automation workflows.
Generate compliance, patching, deployment, and endpoint health reports.
Resolve Level 2 incidents related to BigFix infrastructure and endpoint management.
Support BigFix Server, Relay, Console, WebUI, and Agent administration.
Monitor platform capacity, availability, and performance.

Requirements

HCL BigFix Administration
BigFix Console Operations
BigFix Fixlets & Baselines
Endpoint Patch Management
Software Distribution & Deployment
Endpoint Compliance Management
BigFix Reporting & Dashboarding
BigFix Relay Administration
BigFix WebUI
Windows Endpoint Administration
Strong analytical and troubleshooting skills.
Excellent verbal and written communication.
Ability to work in a 24x7 support environment when required.
Strong stakeholder management and collaboration skills.
Customer-focused approach with attention to service quality.
Ability to manage multiple priorities and deadlines.

Desired Qualifications

Linux Administration
macOS Endpoint Management
PowerShell Scripting
Shell Scripting
ServiceNow Integration
Vulnerability Management Solutions (Qualys, Tenable, Rapid7)
Endpoint Security Controls
Cloud Endpoint Management
HCL BigFix Administrator Certification
ITIL Foundation
Microsoft Endpoint Administration Certifications
Security or Vulnerability Management Certifications
ServiceNow Fundamentals (Preferred)

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

HCL BigFix AdministrationBigFix Console OperationsBigFix Fixlets & BaselinesEndpoint Patch ManagementSoftware DistributionDeploymentEndpoint Compliance ManagementBigFix ReportingDashboardingBigFix Relay AdministrationBigFix WebUIWindows Endpoint AdministrationLinux AdministrationmacOS Endpoint ManagementPowerShell ScriptingShell ScriptingServiceNow IntegrationQualysTenableRapid7Endpoint SecurityCloud Endpoint Management

#BigFix#Endpoint Management#Patching#Software Deployment#Compliance#Vulnerability Remediation#Automation#Reporting#Windows#Linux#macOS#IT Operations#Noida

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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