Subject Matter Expert (Support&Ops)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

We are looking for a Subject Matter Expert in Support & Operations with extensive experience in application packaging, repackaging, and automation for Windows desktop software. The role requires strong skills in scripting languages, Intune, SCCM, and tools like Flexera Admin Studio and ServiceNow, with a focus on troubleshooting and team guidance.

Responsibilities

Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
Excellent working knowledge in Intune packaging and troubleshooting activities.
Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
Hands on experience in Service Now/Remedy tools for application life cycle management.
Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
Excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
End-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
Knowledge or experience on Automation of Packaging process/technology
Ability to communicate effectively with both IT and non-IT staff.
Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
Ability to innovate and convince others of the argument for change.
Ability and eagerness to meet new objectives and learn new skills.
Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
Excellent customer relationship and stakeholder management skills.
Ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
Hands on experience in Transition/Transformation projects and its life cycle management.
Ability to manage the team and team conflicts.

Requirements

Expertise in Application packaging, Application repackaging and automating software installations for a range of Windows desktop software using software packaging technologies.
Hands on experience in Flexera Admin studio / Wise Package Studio, AppV 5.x and any other repackaging tools
Excellent working knowledge in Intune packaging and troubleshooting activities.
Good logical diagnostic skills: ability to troubleshoot and resolve complex technical issues and support the team.
Ability to use & understand the scripting languages such as VBScript, PowerShell, PSADT, Batch Script, Wise Script and able to guide the team members effectively.
Hands on experience in Service Now/Remedy tools for application life cycle management.
Hands on experience in handling MSIX and AppX packages and able to perform POC around the same.
Excellent experience in SCCM/Intune deployment activities and knowledge in other deployment activities.
End-to-end visibility of Application Life Cycle Management and associated process in it including Application Portfolio Management.
Experience on MAC Packaging is an added advantage.
Knowledge or experience on Automation of Packaging process/technology
Ability to communicate effectively with both IT and non-IT staff.
Good record keeping skills with the ability to produce clear technical documentation of packaging projects.
Self-motivated, quick learner, able to work unsupervised and to contribute as an effective member of the team.
Ability to innovate and convince others of the argument for change.
Ability and eagerness to meet new objectives and learn new skills.
Ability to perform Quality Analysis for the team and provide innovative solutions to reduce the cycle time.
Excellent customer relationship and stakeholder management skills.
Ability to quickly understand on any new technology comes in the market and able to perform POC and train the team.
Hands on experience in Transition/Transformation projects and its life cycle management.
Ability to manage the team and team conflicts.

Desired Qualifications

Experience on MAC Packaging is an added advantage.

Skills

Application packagingApplication repackagingFlexera Admin StudioWise Package StudioAppVIntune packagingVBScriptPowerShellPSADTBatch ScriptWise ScriptServiceNowRemedyMSIXAppXSCCMMAC PackagingAutomation

#Application Packaging#Application Repackaging#Software Installation#Windows Desktop Software#Flexera Admin Studio#Wise Package Studio#AppV#Intune Packaging#VBScript#PowerShell#PSADT#Batch Script#Wise Script#ServiceNow#Remedy#MSIX#AppX#SCCM#MAC Packaging#Automation#Technical Documentation#Stakeholder Management

About HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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