Store co-worker II

Logistics, Sales & Operations

In short

As a Store Co-worker II, you will engage customers, understand their needs, and demonstrate expertise in IKEA products to drive sales. This role involves supporting self-planning customers, conducting planning appointments, and offering relevant services to ensure a seamless shopping experience and maximize sales.

Responsibilities

Engage with customers, making them feel expected and welcome while understanding their needs.
Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
Support and guide self-planning customers, ensuring a smooth and seamless experience.
Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
Offer relevant services, finalize purchases, and provide excellent after-sales support.
Ensure efficient returns processing and coordinate with matrix stores when necessary.
Maximize sales while maintaining profitability by promoting top-selling and priority products.
Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
Collaborate with the team to continuously improve customer service and the overall shopping experience.

Requirements

Strong knowledge of selling techniques and a deep understanding of customer behavior.
A passion for active selling, with a results-driven and business-minded approach.
Basic knowledge of home furnishing trends and IKEA's modular product range.
The ability to work efficiently, organize tasks, and manage time effectively.
A strong sense of teamwork, flexibility, and openness to change.
The ability to work in a fast-paced and future-oriented environment.
Digital proficiency and adaptability to work in an integrated online and offline sales environment.

Skills

Selling TechniquesCustomer BehaviorHome Furnishing TrendsIKEA Product RangeDigital Tools

#Sales#Commercial#Customer Service#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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