Sr Technical Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · IT Support

In short

HCLTech is seeking a Sr Technical Lead (Support & Operations) in Chennai, India, to manage Hybrid Azure AD (Entra ID) environments. This role involves advanced L2/L3 support, identity operations, and automation for user lifecycle management, authentication, and security.

Responsibilities

Manage and support Active Directory & Azure AD (Entra ID) environments, including user lifecycle management, group access, and RBAC assignments.
Handle sync operations and monitoring for Azure AD Connect / Entra Sync.
Troubleshoot moderate to complex identity issues, including sync failures, authentication problems, and group policy issues.
Perform initial root cause analysis (RCA) and escalate critical issues to L3 with detailed diagnostics.
Support and manage SSO integrations (SAML/OAuth/OIDC) and MFA and Conditional Access policies.
Assist in implementing Identity Protection and basic security controls.
Execute and maintain PowerShell scripts for routine tasks and automate user/group management and reporting.
Suggest improvements for identity processes and ticket reduction.
Monitor Azure AD Connect health, sync alerts, and identity logs.
Support audit, compliance, and reporting activities, and maintain documentation and SOPs.
Coordinate with L3 teams, security teams, and application owners.
Ensure on-time resolution and quality compliance of escalated tickets/incidents as per SLA.
Perform value-addition activities such as mentoring, preparing SOPs, maintaining documentation, and knowledge sharing.
Act as a liaison to the business segment, facilitating communication and presentations to stakeholders.
Validate Change Order Implementation Plans, Human Error Compliance, and participate in Capacity planning.
Ensure positive customer feedback and satisfaction through active participation in customer meetings.
Validate analyses (e.g., Root Cause Analysis, Trend Analysis) and reports for presentation to stakeholders.

Requirements

Hybrid Azure AD (Entra ID) Engineer role operating between L2 and L3 levels.
Experience with Active Directory & Azure AD (Entra ID) environments.
Proficiency in managing user lifecycle, group access, and RBAC assignments.
Experience with Azure AD Connect / Entra Sync operations and monitoring.
Ability to troubleshoot sync failures, object mismatches, and authentication issues (SSO, MFA).
Experience with group policy and access-related issues.
Familiarity with SSO integrations (SAML/OAuth/OIDC).
Knowledge of MFA and Conditional Access policies.
Experience with Identity Protection and basic security controls.
Proficiency in executing and maintaining PowerShell scripts for automation.
Experience in monitoring Azure AD Connect health and identity logs.
Familiarity with audit, compliance, and reporting activities.
Ability to maintain documentation and SOPs.
Good collaboration skills with L3 teams, security teams, and application owners.
Ability to ensure on-time resolution and quality compliance of escalated tickets/incidents as per SLA.
Ability to perform value addition activities such as mentoring, preparing SOPs, and knowledge sharing.
Ability to act as a liaison to the business segment, facilitating communication and presentation to key business stakeholders.
Ability to validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
Ability to ensure positive customer feedback & satisfaction.
Ability to validate analyses (e.g. Root Cause Analysis ,Trend Analysis) and reports.

Desired Qualifications

Operate between L2 and L3 levels.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.

Skills

Azure ADActive DirectoryPowerShellSAMLOAuthOIDC

#Azure AD#Active Directory#Identity Management#SSO#MFA#Conditional Access#PowerShell Scripting#Technical Support#IT Operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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