Sr. Program Manager, Delivery Experience, Emerging Stores

Logistics, Sales & Operations · Program Management · Project Management

In short

Amazon is looking for a Senior Program Manager to enhance the customer shopping and delivery experience in India and Emerging Markets. This role involves cross-country collaboration to plan, execute, and deploy customer experience capabilities, with a focus on data-driven improvements and stakeholder communication.

Responsibilities

Manage programs for international expansion charter for IES DEX.
Work with technical partners (PMs, TPMs, SDEs, SDMs) and local counterparts across Emerging countries.
Own delivery and tracking of critical leadership goals to enable capabilities globally.
Hold partner teams accountable to drive impact from enabled capabilities.
Establish mechanisms such as Monthly Business Reviews and progress flashes for Senior leadership.
Identify new problem sets, cost-saving and CX improvement opportunities, and missing product/tech capabilities to inform the IES DEX Roadmap.

Requirements

5+ years of program or project management experience.
Experience using data and metrics to drive improvements.
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Experience identifying and improving business processes.
Experience in written and oral communication with all organizational levels.
Experience in data analysis and problem-solving.
Experience building financial and operational reports/data sets that inform business decision-making.
Experience identifying incomplete or inaccurate data, root cause analysis, and implementing escalation plans.
Experience creating and improving processes.
Experience with analytical tools and ability to dive deep into metrics and reporting.
Experience developing tools, reports, process maps, scorecards, and data visualizations.

Desired Qualifications

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
2+ years of driving process improvements experience.
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
Experience making business recommendations and influencing stakeholders.
Experience working with global cross-functional teams.
Willingness to travel internationally across key IES markets (Latin America, Australia, Middle East).

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodation and adjustment support for individuals with disabilities.

Skills

Data AnalysisProgram ManagementProject ManagementProcess ImprovementData Visualization

#program manager#delivery experience#emerging stores#international expansion#customer experience

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