Sr Network Planning Manager, Network Planning as a Service
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management · Business Analysis
In short
Amazon Leo is seeking a strategic, data-driven Network Planning leader to redefine B2B customer experience using AI, automation, and predictive analytics. This high-impact role involves architecting workforce strategy, optimizing supply and demand, and presenting insights to senior leadership.
Responsibilities
- Own end-to-end Supply and Demand planning for Amazon Leo's B2B Customer Service organization.
- Develop multi-horizon forecasts (short, medium, and long-range) aligning workforce supply with demand.
- Leverage AI tools, machine learning models, and automation to enhance forecast accuracy and identify capacity risks.
- Integrate AI chatbot deflection metrics and automation rates into capacity models.
- Design and drive workforce strategies optimizing cost, quality, and customer experience.
- Translate complex data and capacity insights into executive-ready narratives.
- Partner with Finance, HR, Operations, Product, and Technology teams.
- Build and maintain robust scenario models for business growth and market shifts.
- Define and track WFM KPIs to drive continuous improvement.
- Identify and implement opportunities to modernize planning processes through automation and AI.
Requirements
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Desired Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
- Inclusive culture empowering Amazonians to deliver the best results for customers.
- Workplace accommodation and adjustment support for individuals with disabilities during application and hiring process.
#Network Planning#AI#Machine Learning#Forecasting#Customer Experience#B2B
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Qualification
Master, Bachelor
Applicants
Be an early applicant