Sr. IT Specialist
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering
In short
The Senior IT Specialist ensures business processes and supporting systems meet stakeholder needs, maintaining seamless production. Responsibilities include troubleshooting hardware/software, managing IT infrastructure, providing customer support, and leading IT projects. Requires a Bachelor's degree or equivalent experience, 2-3 years of IT support experience, and proficiency in Windows, Microsoft Office, Active Directory, and MDM solutions.
Responsibilities
- Ensure day-to-day operations are running effectively and efficiently for various hardware like laptops, desktops, phones, and printers.
- Troubleshoot hardware and software issues on client systems.
- Perform server, laptop, and PC patching.
- Maintain existing IT infrastructure and process documentation.
- Utilize tools for incident and service request management (ServiceNow).
- Provide exceptional customer service and technical support for on-site users.
- Resolve issues or escalate them in a timely manner to the appropriate support level.
- Oversee the integrity and security of IT systems.
- Provide advanced support for desktop and laptop computers, applications, and related technology.
- Lead IT projects, ensuring timely completion and alignment with business goals.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- 2 – 3 Years of IT Support Experience
- Excellent oral and written communication skills
- Strong Time management and organizational skills
- Proficiency in Windows 10
- Proficiency in Microsoft Office 2016, Office 365
- Proficiency in Windows Server 2012/2016
- Working knowledge of Active Directory and Group Policy
- Knowledge of smartphones and MDM solutions
- PC and server hardware knowledge
- Excellent customer service skills - ability to interact with all levels in a courteous, helpful, and professional manner
- Unquestionable ethics with proven ability to deal with a high level of confidentiality
- Must be available to work weekends and off hours on occasion
- Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
- Must be authorized to work in the United States without current or future sponsorship requirements.
Desired Qualifications
- Familiarity with VMware vSphere and ESXI a plus
- Familiarity with Nutanix HCI a plus
- Intermediate knowledge of Microsoft Azure a plus
- Familiarity with CCTV and Access Control Systems a plus
Benefits
- Global leader in access solutions
- Supportive work environment with regular feedback, training, and development opportunities.
- Opportunities for career growth locally, regionally, or internationally.
- Valued diverse, inclusive teams with different perspectives and experiences.
Skills
Windows 10Microsoft Office 2016Office 365Windows Server 2012Windows Server 2016Active DirectoryGroup PolicyMDM solutionsVMware vSphereESXiNutanix HCIMicrosoft AzureCCTVAccess Control SystemsServiceNow
#IT#Support#Hardware#Software#Troubleshooting#Systems Administration#Customer Service#Project Lead
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
1 week ago
Expires
in 2 weeks
Employment Type
Full Time
Work mode
On Site
Experience Level
Entry
Locations
Memphis, United States
Qualification
Bachelor
Applicants
Be an early applicant
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