Sr Analyst

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Sr Analyst role in Bengaluru, Karnataka, India, focusing on hardware/software support for employees and new hires. Responsibilities include inventory management, reporting, and providing optimal customer service. Requires 3-5 years of IT experience with knowledge of Windows and Macintosh platforms.

Responsibilities

Image and install software on Windows and Apple laptops/desktops including IMAC and Remote support.
Troubleshoot post deployment issues on Windows, Macintosh, and mobile devices.
Provide printer break-fix and installation services.
Manage disposal, redeployment, and asset reclaim of equipment.
Coordinate shipping and handle hardware refresh and repairs.
Provide data backup and data recovery coordination.
Offer Walk Up Support, Depot Services, and Executive (VIP) Support.
Manage Inventory and Asset Management, including Depot Operations.
Identify and resolve hardware and software application conflicts.
Open and close service requests, managing classification, assignment, tracking, and completion.
Perform asset tagging and enter equipment into the asset management system.
Collaborate with cross-functional teams for new hire onboarding.
Ensure hardware is properly assigned and updated in the management system.
Provide weekly reports on physical inventory counts and hardware outflows.
Coordinate with external vendors and suppliers for dispatch support and repairs.
Ensure resolutions are consistent with company standards and policies.

Requirements

3-5 years IT experience, including technical training.
Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite.
Experience with imaging Windows 10 OS.
Familiarity with basic network concepts (TCP IP, Windows Networking, Ethernet).
Networked printer experience (queue creation, server maintenance).
Experience with PC-based word processing, presentation, and e-mail software.
Experience with PC-based spreadsheet software sufficient to develop formulas, complete calculations, and use functions.
Ability and willingness to work extended hours or a modified schedule.
Outstanding customer service and interpersonal skills.
Excellent organizational skills and ability to prioritize tasks.
Experience working in or supporting a call center or help desk environment.
MCP and/or A+ Certifications.
Aptitude for learning.
Excellent oral and written communication skills.
Ability to work in teams.
Able to lift up to 50 pounds.
Own car for transportation (mileage reimbursed).
Valid driver’s license.

Desired Qualifications

Good Knowledge/hands-on support for VDI 1st level troubleshooting.
Audio and Video Support including Health Checks.
Support for Executive (VIP) Support.

Benefits

Mileage will be reimbursed by policy.

Skills

WindowsAppleMicrosoft OfficeTCP IPVDI

#IT Support#Desktop Support#Hardware#Software#Windows#Apple#IMAC#Remote Support#Printers#Asset Management#Data Backup#Data Recovery#Hardware Refresh#VIP Support#Audio/Video Support#VDI

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website