Sr Central Flow Lead, AU/SG Central Flow

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Are you interested in working on a fast-paced team that pioneers ways to delight customers? The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This position requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

Responsibilities

Manage the workflow of order across multiple processes.
Manage customer experience while minimizing fulfillment cost across multiple FCs.
Communicate workflow status with Operations Managers and Area Managers and escalate Customer Experience risk, SLA failure risk, or deviation from Standard Work.
Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
Facilitate communication between multiple areas of the operation.
Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
Manage flow settings for multiple process paths in outbound operations for multiple Fulfillment Centers based on shift plan.
Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Requirements

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel

Desired Qualifications

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

Microsoft OfficeExcel

#Fulfillment & Operations Management

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