The Job

Sr Analyst

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Administrative Support

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In short

Seeking a Sr Analyst in Noida, Uttar Pradesh to support the FSO team by managing OSS queues and identifying opportunities for SD support. This role involves proactive support to enhance DEX scores, engineer attendance tracking, and OSS resource management. Additionally, you will manage partner relationships, including booking engineers, validating invoices, and assisting the MEU ops lead.

Responsibilities

  • Support FSO team by routing tickets to OSS queues where physical intervention is not mandatory.
  • Identify opportunities and create KBs for future cases to be supported by SD.
  • Assist OSS organization with tasks like returns coordination, ticket review, and Smart hands coordination.
  • Provide proactive support to improve DEX score.
  • Manage engineer attendance by conducting daily checks and aligning with partners for missed visits.
  • Maintain the Ready to Work tracker and the backfill tracker, ensuring proactive checks before account expirations.
  • Manage partner relationships, including booking backfill engineers, validating monthly billing/invoice approvals, and assisting the MEU ops lead.

Requirements

  • Support FSO team
  • Route tickets to OSS queues
  • Create KBs for future cases
  • Returns coordination
  • Tickets review
  • Smart hands coordination
  • Engineer attendance
  • OSS Resource Management
  • Partner Management

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark at a company that puts people first.
  • Join a global technology company with over 223,000 employees in 60 countries.
  • Work with clients across various industries including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#FSO#OSS#SD#DEX score#Ready to Work tracker#backfill tracker#partner portals#MEU ops lead
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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