Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

NCR Aloha POS Support Specialist (L2 Support Engineer) is required to provide technical support for NCR Aloha Point of Sale (POS) solutions in Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The role ensures business continuity by maintaining POS availability and resolving incidents.

Responsibilities

Support NCR Aloha POS software, terminals, and restaurant technology platforms.
Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
Support End-of-Day (EOD) processing and sales reporting issues.
Resolve menu configuration, item availability, and store setup issues.
Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
Diagnose interface issues between Aloha POS and payment processors.
Monitor restaurant systems for availability and performance.
Support restaurant technology upgrades, rollouts, and lifecycle management activities.

Requirements

NCR Aloha POS Administration and Support
Restaurant Technology Platforms
POS Hardware & Peripheral Devices
Kitchen Display Systems (KDS)
Payment Processing Integration

Skills

NCR Aloha POSPOS HardwareKitchen Display SystemsPayment Processing Integration

#POS#Support#Restaurant Technology#L2 Support

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