Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering

In short

The Sr Administrator (Support & Operations) role involves providing advanced technical support, troubleshooting, and root cause analysis to ensure customer satisfaction. Key responsibilities include adhering to quality standards, resolving complex incidents, and collaborating with other teams to maintain seamless operations and security.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents, perform root cause analysis, and implement solutions for technical & security issues.
Engage in value-adding activities such as Knowledge base update & management, training freshers, and coaching analysts.
Resolve complex tickets within agreed SLAs and collaborate with other support teams for seamless operations & security posture.
Ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions/reopened cases, and mitigating security threats.

Benefits

Supercharge your potential
Find your career
Find your spark
Global technology company with over 230,000 people across 60 countries
Industry-leading capabilities centered around digital, engineering, cloud and AI
Work with clients across all major verticals

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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