Specialist- IP

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

In short

As an IP Specialist at Ericsson in Noida, India, you will be responsible for alarm analysis, operation-maintenance, and troubleshooting of IP nodes like routers, switches, and firewalls. You will also handle trouble ticket analysis, root cause identification for incidents, and ensure timely service restoration to meet SLAs. The role requires 6-14 years of experience in the IP domain with strong knowledge of IP networking protocols and CISCO products.

Responsibilities

Actively supervising ITSM Ticket queues to maintain MTTR.
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups & trouble-shoot the deviation identified.
Sharing details for MIR & CSR to respective teams.
End to End Network Understanding.
3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

Requirements

Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
IP Security protocols- IPSEC, GRE, VPN, CGNat.
CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).
Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.
Good Communication & trouble-shooting skills.
6-14 years of relevant in IP Domain

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
Be challenged, but not alone.
Join a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Skills

OSPFISISBGPMPLSVLANSTPRSTPMSTPVRRPHSRPIPSECGREVPNCGNatCISCOVXLANBGP-LURSVPTEL2VPNL3VPNBFDSegment RoutingEricsson

#IP Networking Protocols#Routers#Switches#Firewalls#Load Balancers#Security Gateways#Trouble Ticket Analysis#Fault Management#Root Cause Analysis#Incident Management#Service Level Agreement#Node Health Checks#Network Understanding#3PP/OEM Handling#Problem Management#Data Analytics#Customer Governance#ITSM Ticket Queues#MTTR#P0/P1/P2/P3/P4 Incidents#RCA#Alarm Analysis#Operation-maintenance#Change Request Implementation#Customer/L2 Teams#Support#Field Team Collaboration#Hardware Failures#Node Unreachable#Service Restoration#Service Availability#Proactive Involvement#Incident Restoration/Avoidance#Incident Manager#MS Automated Service Function#Backups#MIR & CSR#Telecom knowledge#CISCO#Ericsson#Communication skills#Trouble-shooting skills#IP Domain

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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