The Job

Shopping Experience Manager

Retail & Consumer Services · Customer Service · Customer Support

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In short

We are seeking a passionate Shopping Experience Manager to create a positive and inspiring shopping environment. You will lead a team, foster a customer-focused culture, and utilize customer insights to enhance satisfaction and drive commercial success.

Responsibilities

  • Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
  • Provide a family-friendly environment that converts more visitors to happy customers.
  • Use customer insights to improve customer satisfaction and translate them into implemented commercial solutions.
  • Build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

Requirements

  • Passionate about customers and ensuring a positive shopping experience.
  • Solid understanding of all aspects of the home-to-home shopping experience and customer insight.
  • Good leader with influencing skills and ability to enable change.
  • Competent in leading and developing people.
#customer relations
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Company

IKEA

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Foshan, China

Applicants

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