Shopkeeper (IKEA B2B & B2C)

Logistics, Sales & Operations

In short

IKEA is seeking a Shopkeeper (B2B & B2C) in Simpang Ampat, Malaysia to understand local markets and customer needs, driving sales and improving the shopping experience. This role involves actively engaging with customers, building relationships with the business community, and ensuring an optimal IKEA offer for local markets. The position requires a proactive individual with strong sales, analytical, and communication skills, who can represent the IKEA brand and contribute to the store's commercial success.

Responsibilities

Understand local market, consumers (especially business customers), and their needs to improve shopping experience.
Spend time on the shop floor, talk to customers and colleagues, and provide feedback for improvement.
Build long-lasting relationships with the local business community.
Ensure co-workers are available and actively assist customers.
Maximize the effectiveness of IKEA BUSINESS consultants.
Inform customers about all available services to help them make informed choices.
Handle customer complaints effectively and offer informed solutions.
Ensure a safe and secure environment for visitors and co-workers.
Lead commercial activities to attract and convert business visitors.
Ensure co-workers understand the needs of IKEA BUSINESS customers and the IKEA offer.
Take fast action on commercial opportunities based on customer feedback, competition, and performance analysis.
Work with customer relations and operations on service execution.
Analyze media and store activities results for business customers and share learnings.
Network with other stores to share best practices.
Align actions with IKEA's objectives for leadership in life at home and work and sustained profitability.
Create and communicate IKEA BUSINESS action plans to motivate colleagues.
Ensure qualitative and efficient implementation of action plans.
Follow up on action plans and communicate progress.
Provide inspiring and motivating direction for colleagues.
Ensure the right number of co-workers and planners are available to serve business customers.
Take an active role in the store management team.
Create an environment of trust through open feedback.
Actively support national projects.
Work with the store sales manager to identify a successor.
Take responsibility for own development.
Commercially drive sales to businesses through short-term and long-term action plans.
Understand the impact of actions on financial results.
Analyze KPIs and create actions to achieve goals.
Ensure commercial activities grow the business and support long-term profitability.
Control costs by working in a lean, simple, and cost-conscious way.

Requirements

Interest in people's everyday life at home and work, and home furnishing in general.
Interest in the specific needs of business customers.
Experience of actively selling through understanding customers and their needs.
Experience of setting and implementing action plans, as well as setting and following up on goals.
Ability to set expectations, provide clear direction, and follow-up.
Ability to quickly develop in-depth knowledge of local market conditions and competitive environments.
Experience of taking commercial decisions based on local market information.
Ability to engage a receiver and create passion for our goal.
Ability to adjust the style of communication to get the message across.
Considered decision-maker with good problem-solving experience.
Ability to prioritize and organize work for efficient resource utilization.
Self-starting, self-reliant, and motivated with a proven ability to work as part of a team as well as independently.
Ability to manage a horizontal business in store.
Capability and interest in representing the IKEA organization externally and being an ambassador for the IKEA Brand.
Good presentation and negotiation skills.
Ability to read and understand written English and speak a good level of English.
Good analytical and numerical skills.
Computer literate.

Desired Qualifications

Experience in leading commercial teams, local marketing, and store commercial activity leaders.
Experience in working with customer relations and operations on service execution.
Experience in networking between stores to share good examples and successes.
Experience in participating in national projects to generate best practice examples.
Experience in creating an action plan based on the store business plan, national commercial calendar, and agreed goals.
Experience in motivating colleagues to take ownership.
Experience in providing inspiring and motivating direction for colleagues.
Experience in creating an environment of trust.
Experience in identifying a successor.

Benefits

The opportunity to work with a globally recognized brand.
Chance to develop your skills in sales and customer relationship management.
Be part of a dynamic and international team.
Contribute to the IKEA mission of creating a better everyday life for the many people.

Skills

Customer Relationship ManagementSalesMarketingNegotiationPresentation SkillsAnalytical SkillsComputer Literacy

#Retail#Sales#B2B#B2C#Customer Service#Home Furnishing

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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