Service Personnel Planning Analyst

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations · Business Analysis

In short

Organize people, resources, and service activities in a dynamic technical environment. You will plan, coordinate, and monitor field service personnel, ensuring efficient resource allocation, service execution, and customer satisfaction. This role involves managing logistics, interfacing with various teams, and analyzing performance data.

Responsibilities

Plan and organize offshore and onshore technical assistance activities, including scheduling, resource allocation, safety documentation, and technical checklists.
Coordinate personnel logistics, including mobilization, demobilization, transportation, accommodation, certifications, and technicians' documentation.
Interface with customers, Field Service Engineers, HR, and service management teams to align demands and priorities.
Monitor technical service activities from planning through execution and completion.
Analyze Field Service Engineers' reports, ensuring quality standards and identifying deviations between planned and executed activities.
Maintain and update information in Alfa Laval service management systems (OneService, IB tools, Movex).
Manage labor bookings and workforce allocation according to customer requirements and resource availability.
Own and actively manage the Service Backlog, identifying priorities, opportunities, risks, and process improvements.
Negotiate service schedules with customers to optimize resource utilization and support urgent demands.
Support the Service Team Manager with operational and administrative activities.
Prepare operational performance analyses and recommendations based on service data and KPIs.
Proactively ensure customer satisfaction through efficient planning and communication.

Requirements

Bachelor’s Degree in Engineering, Business Administration, Logistics, or related fields.
Proven experience in service planning, personnel allocation, workforce scheduling, and logistics coordination within Offshore, Oil & Gas, Marine, Energy, or Industrial Services sectors.
Experience coordinating technical assistance activities and field service operations.
Knowledge of offshore mobilization and demobilization processes, technician documentation, accommodation, transportation, and resource allocation.
Experience managing service backlogs and balancing customer priorities with resource availability.
Familiarity with customer systems such as Petronect, SAMC, DRAKE, and contractor management platforms.
Experience supporting Field Service Engineers (FSE) and service operations teams.
Advanced Microsoft Excel is mandatory.
Strong Data Analytics capability is required.

Desired Qualifications

Technical Degree in Mechanical, Electrical, Automation, or related areas is a differential.
Intermediate English is preferred.
Experience with offshore service contracts and technical assistance services is a differential.
Experience with Power BI is considered a strong differential.
Knowledge of OneService, Movex, and service management systems is desirable.

Benefits

A great opportunity to work for an inclusive and diverse organization.

Skills

Microsoft ExcelData AnalyticsPower BILogistics

#Service Planning#Personnel Allocation#Workforce Scheduling#Logistics Coordination#Offshore#Oil & Gas#Marine#Energy#Industrial Services#Technical Assistance#Field Service#Mobilization#Demobilization#Resource Allocation#Backlog Management#Customer Service#Data Analysis#KPIs#Operations Management

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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