Service Now business architect (IRM)

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps

In short

As an IRM ServiceNow Business Architect at Accenture, you will be a trusted advisor and technical leader in transformation programs, focusing on Integrated Risk Management (IRM) using ServiceNow. You will bridge business and IT, translating risk, compliance, and control requirements into scalable ServiceNow solutions, and guiding stakeholders on best practices and module utilization.

Responsibilities

Participate in transformation programs implementing ServiceNow for risk and control environment strengthening, with a focus on Integrated Risk Management (IRM).
Act as a bridge between business and IT, supporting the business organization throughout the requirement and design phases to ensure effective adoption of ServiceNow IRM capabilities.
Translate risk, compliance, and control requirements into scalable ServiceNow solutions, ensuring alignment with regulatory expectations and internal governance frameworks.
Support business stakeholders (risk, compliance, internal audit) in defining requirements for risk management, control frameworks, policy management, and issue remediation within ServiceNow.
Advise on best practices for structuring risk and control frameworks in ServiceNow, including taxonomy, hierarchies, and data models.
Guide the business on how to efficiently leverage ServiceNow IRM modules (Risk Management, Policy & Compliance, Audit, Business Continuity Management, Issues Management).
Act as a trusted advisor in discussions with IT to ensure business needs are effectively translated into system design and configuration.
Drive alignment between business processes and ServiceNow capabilities, promoting standard platform adoption and minimizing customization.
Support workshops, requirement refinement, and backlog definition in collaboration with product owners and development teams.
Ensure traceability between regulatory requirements, risks, controls, and remediation activities.
Contribute to governance, change management, and rollout of IRM capabilities across the organization.

Requirements

Deep ServiceNow Expertise: 5+ years across multiple modules (IRM/GRC, SecOps, ITSM and ITAM).
Architectural Mastery: Strong knowledge of workflows, scripting, Flow Designer, Integration Hub, and enterprise integration patterns.
Strategic Insight: Experience in enterprise security, architecture frameworks, discovery technologies, and data modeling.
Leadership Skills: Ability to manage stakeholders, development teams, and complex delivery programs.
Innovation Mindset: Familiarity with Now Assist, AI-driven capabilities, and modern delivery practices (Agile, Scrum, SAFe).
University degree in Computer Science or equivalent.
Fluent in Swedish and English.

Desired Qualifications

Certifications in IRM, ITSM, ITAM preferred.

Benefits

Unmatched Training: Free access to ServiceNow training and certifications, including our exclusive CTA and CMA program.
Cutting-Edge Projects: Work on large-scale, complex solutions for leading Global enterprises.
Innovation at Scale: Be at the forefront of technology with AI and advanced ServiceNow capabilities.
Global Community: Collaborate with the largest group of ServiceNow experts in the ecosystem.

Skills

ServiceNowIRMGRCSecOpsITSMITAMworkflowsscriptingFlow DesignerIntegration HubAgileScrumSAFeNow Assist

#ServiceNow#Business Architect#IRM#GRC#Risk Management#Compliance#Audit#Business Continuity Management#Issues Management#ITSM#ITAM#SecOps#Agile#Scrum#SAFe#Stockholm

About Accenture

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