Service Monitoring Engineer

Technology, Data & Digital · IT Infrastructure & Security · Network Administration

In short

Ericsson is seeking a Service Monitoring Engineer for their Network Operations team in Noida, India. This role involves 24x7 alarm monitoring, fault analysis, and incident management to ensure network stability and performance. The ideal candidate will have 2-5 years of experience in network operations with a strong understanding of telecom and IT network technologies.

Responsibilities

Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.
Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.
Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.
Execute proactive monitoring to detect early warnings and prevent service degradations.
Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.
Support incident, problem, and change management processes in compliance with Ericsson’s Global Service Center (GSC) standards.
Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.
Participate in shift-based operations to provide round-the-clock network surveillance coverage.

Requirements

2–5 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.
Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).
Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).
Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.
Excellent communication and coordination skills for effective collaboration across global teams.
Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
Bachelor’s degree in Telecommunications, Electronics, Computer Science, or equivalent.

Benefits

Outstanding opportunity to use skills and imagination to push boundaries.
Build solutions never seen before to tough problems.
Be challenged but not alone; join a team of diverse innovators.
Contribute to Ericsson’s vision of a fully connected, intelligent world.

Skills

Network OperationsAlarm MonitoringNetwork TechnologiesEricsson OSS/NMSNetcoolHP OpenViewSolarWindsFault ManagementITILSLA

#Network Operations#Alarm Monitoring#Fault Analysis#Incident Management#Telecom#IT Network

About Ericsson

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