Service Delivery Manger (Core)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

This role is responsible for end-to-end service delivery management for 4G and 5G Core Network domains, acting as the primary Ericsson operational contact for Verizon. The manager will ensure contractual, performance, and quality expectations are met, coordinate cross-functional teams, monitor SLAs and KPIs, and drive continuous improvement initiatives.

Responsibilities

Serve as the primary Ericsson operational contact for Verizon across 4G and 5G Core Network services
Lead and facilitate regular governance forums with Verizon and internal stakeholders
Monitor and ensure fulfillment of agreed SLAs and KPIs, including service availability, incident response, change success rates, security, and compliance metrics
Coordinate cross-functional teams to minimize customer impact and restore service during major incidents
Drive operational readiness for new 5G and 6G solutions, features, and releases
Coordinate implementation of security controls across the Core Network domain
Lead continuous improvement initiatives to enhance service quality and operational performance

Requirements

Strong customer focus with the ability to build trusted working relationships with Verizon stakeholders
Solid background in Core Network technologies and operations, including Evolved Packet Core (EPC)
Proficiency in ITIL/ITSM frameworks, including incident, problem, change management, RCA, and ticket handling
Understanding of security controls and compliance requirements within network operations
Experience with Tier-1 operators; Verizon experience is an advantage
Strong communication skills, including escalation management
A degree in Engineering, IT, or a related field
Readiness to learn, adapt, and develop skills needed to thrive in an AI-enabled future

Desired Qualifications

ITIL and security certifications are a plus

Benefits

Outstanding opportunity to use skills and imagination to push boundaries
Challenged in a team of diverse innovators
Competitive package to help with individual needs and goals
Excellent health benefits including choice of three medical plan options and a dental plan option
Company credits equal to the cost Ericsson pays toward medical and dental premiums
Investment in short and long-term financial wellbeing
Ericsson US 401(k) Plan with automatic 3% company contribution and up to 4% match
Company credits equal to the cost of basic life insurance and AD&D coverage
Short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Recognition programs

Skills

4G Core Network5G Core NetworkEvolved Packet Core (EPC)ITILITSMAI

#4G#5G#Core Network#Service Delivery#Verizon#ITIL#AI

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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