Service Administrator

Logistics, Sales & Operations · HR & Admin · Office Administration · Administrative Support

In short

Tetra Pak is seeking a Service Administrator in Panama City, Panama, to provide administrative support for Field Service Operations. This hybrid role involves managing data, supporting billing, and collaborating with various teams to ensure efficient service delivery. The position offers opportunities for professional growth and competitive compensation.

Responsibilities

Deliver high-quality administrative support to Customer Services Operations stakeholders.
Manage and maintain operational data and relevant databases, providing accurate reporting.
Analyze, resolve, and escalate issues related to missing or inaccurate data.
Support the consistent application of global standards, service administration processes, and local legal requirements.
Coordinate activities related to purchase order creation and invoicing for intercompany services.
Support purchasing activities for external contractor services.
Collaborate with service administration teams for effective knowledge sharing and backup support.
Contribute to the development and maintenance of visual management tools and reporting solutions.
Drive continuous improvement initiatives by identifying opportunities and supporting process enhancements.
Collaborate closely with Service Account Representatives, Field Service Operations, Finance, and other teams.

Requirements

An associate degree in Administration, Finance, Business, or a related field, or equivalent practical experience.
Experience in administrative support or coordination activities.
Ability to manage multiple tasks and priorities effectively.
Working knowledge of Microsoft Office applications.
Familiarity with SAP/ECC, Power BI, and Power Automate.
Intermediate to advanced English communication skills, both written and verbal.
A learning mindset and motivation to develop new skills.
Strong attention to detail, accuracy, and self-management skills.
A continuous improvement mindset.
Effective collaboration skills in a global environment.
Adaptability and ability to perform effectively in a dynamic, service-oriented environment.
Availability to work in a hybrid model (three days in office, two days remote).

Benefits

A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
A culture that pioneers a spirit of innovation.
An equal opportunity employment experience that values diversity and inclusion.
Market competitive compensation and benefits.
Flexible working arrangements.

Skills

SAPPower BIPower AutomateMicrosoft Office

#Service Administrator#Customer Services Operations#Field Service Operations#Administrative Support#Data Management#Reporting#Intercompany Billing#Purchase Orders#Invoicing#Microsoft Office#SAP#Power BI#Power Automate#English#Hybrid Work

About Tetra Pak

We’re here to make food safe and available. It’s why we provide advanced food production systems, from product creation and recipe testing to processing, filling, packaging, logistics, services and beyond. We support almost every food and beverage category with tailored solutions for category-specific needs. In collaboration with our customers and suppliers, driven by more than 24,000 dedicated employees worldwide, we protect food sustainably every day for hundreds of millions of people in more than 160 countries. Because we’re here to fulfil a purpose: We commit to making food safe and…

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