Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

As a Senior Technical Lead specializing in OpenText Documentum, you will develop, enhance, and support enterprise content management solutions. This role involves L2/L3 application support, troubleshooting, and ensuring secure document management services, requiring collaboration with various teams.

Responsibilities

Develop, configure, maintain, and support applications built on OpenText Documentum.
Provide L2/L3 production support for Documentum applications and platform components.
Troubleshoot document access, workflow, lifecycle, permissions, content transfer, indexing, and application performance issues.
Configure and support Documentum repositories (Docbases), object types, ACLs, lifecycles, workflows, and business rules.
Develop enhancements and custom solutions using Documentum APIs and associated development technologies.
Support Documentum Webtop, D2, Documentum Administrator, and other applicable client applications.
Monitor Content Server, repository services, jobs, agents, and application availability.
Support document ingestion, metadata management, versioning, search, retrieval, and content lifecycle processes.
Develop and maintain integrations between Documentum and enterprise applications using APIs and web services.
Troubleshoot database, application server, search/indexing, and integration issues impacting Documentum applications.
Support application deployments, upgrades, patches, migrations, and environment refresh activities.
Perform root cause analysis for recurring production issues and implement corrective and preventive actions.
Support user access, security groups, permissions, and content-level authorization.
Manage incidents, service requests, problems, and changes using ServiceNow and established ITIL processes.
Create and maintain SOPs, runbooks, technical documentation, and knowledge articles.
Participate in release activities, production deployments, on-call support, and major incident management as required.

Requirements

Strong hands-on experience with OpenText Documentum Content Server, DFC, DFS, DQL, Composer, Administrator, Webtop/D2, xPlore, and REST Services.
Good understanding of Docbase/Repository Administration, Documentum Object Model, Object Types, Attributes, ACLs, Permissions, Lifecycles, Workflows, Jobs, Methods, Versioning, Metadata Management, Content Transfer, and Search/Indexing.
Experience developing and supporting Documentum-based applications using Java/J2EE.
Knowledge of Java, JavaScript, REST APIs, SOAP Web Services, JSON, and XML.
Experience developing custom Documentum components, services, jobs, and integrations.
Strong debugging and application troubleshooting skills.
Experience working with databases such as Oracle, SQL Server, PostgreSQL.
Strong SQL skills for data analysis and troubleshooting.
Familiarity with enterprise application servers and middleware platforms.
Ability to troubleshoot connectivity and performance issues across application, database, and middleware layers.
Working knowledge of Linux, Windows Server, VMware, Load Balancing, SSL/TLS Certificates, Storage and File Systems.
Experience with monitoring and operational tools such as Dynatrace, Splunk, Grafana, and enterprise monitoring/alerting platforms.
Ability to analyze logs, troubleshoot performance, monitor availability, and perform root cause analysis.
Experience with ServiceNow, JIRA, and Confluence.
Strong understanding of Incident Management, Problem Management, Change Management, Release Management, Major Incident Management, and ITIL practices.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
3+ years of experience with OpenText Documentum development, application support, or ECM platform operations.
Strong understanding of Enterprise Content Management (ECM), document management, and content lifecycle concepts.
Experience supporting business-critical Documentum applications in SLA-driven production environments.
Strong analytical, debugging, and problem-solving skills.
Ability to work across application, Documentum, database, middleware, and infrastructure layers during incident resolution.
Good communication skills and ability to interact effectively with users, technical teams, and stakeholders.
Experience working in global AMS/RunOps or managed-services environments is preferred.
Familiarity with Agile, DevOps, and Continuous Improvement practices.

Desired Qualifications

Exposure to AWS and/or Microsoft Azure is preferred.
Understanding of cloud migration and ECM modernization concepts is desirable.
Experience in Life Sciences, Healthcare, Manufacturing, Financial Services, or other regulated environments is preferred.
Exposure to cloud-native ECM, intelligent document processing, AI-based enterprise search, and GenAI-enabled content management is an added advantage.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

OpenText DocumentumDocumentum Foundation Classes (DFC)Documentum Foundation Services (DFS)Documentum Query Language (DQL)Documentum ComposerDocumentum AdministratorDocumentum WebtopDocumentum D2Documentum xPloreDocumentum REST ServicesJavaJ2EEJavaScriptREST APIsSOAP Web ServicesJSONXMLOracleSQL ServerPostgreSQLSQLLinuxWindows ServerVMwareLoad BalancingSSL/TLS CertificatesAWSMicrosoft AzureDynatraceSplunkGrafanaServiceNowJIRAConfluenceAgileDevOps

#OpenText Documentum#Documentum Engineer#Enterprise Content Management#L2/L3 Support#Application Enhancements#Document Management#Workflow#Permissions#Content Lifecycle#Performance Issues#Java/J2EE#REST APIs#SOAP Web Services#Oracle#SQL Server#PostgreSQL#Linux#Windows Server#VMware#AWS#Azure#Dynatrace#Splunk#Grafana#ServiceNow#ITIL#Agile#DevOps#Life Sciences#Healthcare#Manufacturing#Financial Services#Regulated Environments

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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