Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

Ericsson is seeking an Automated Operations Engineer in Pune, India. This hybrid role involves monitoring services, managing incidents and security events, and ensuring proactive problem management. Key responsibilities include customer complaint resolution, corrective maintenance, and providing 1st Level Assurance Support.

Responsibilities

Monitor 1st Level Services and manage emerging events.
Monitor Resource and Service Performance actively.
Assess Customer Complaint Trends and manage 1st Level Incidents.
Escalate and manage security incidents.
Track incident resolution progress and employ functional escalation methods.
Initiate proactive Problem Management.
Provide corrective maintenance and execute support for Field Maintenance.
Ensure Remote Site Access Control and manage logical access control.
Execute legal requests at the 1st Level.
Trace Emergency Calls and manage Right of Way Handling.
Conduct proactive 1st Level Assurance Support activities.
Monitor customer experiences and performance assessments based on specific use cases.

Requirements

Ericsson Operations Engine - Mode Of Operations
Test Automation Management Tools
Test Execution Engine
Dealing With Enquiries
MS TOP
Document Control
Software Performance Testing
Ericsson RAN Management
Ericsson VAS Management
Customer Complaint Resolution
Client Services
ITIL
Call Centers
Ericsson Packet Core Management

Skills

Ericsson Operations Engine - Mode Of OperationsTest Automation Management ToolsTest Execution EngineDealing With EnquiriesMS TOPDocument ControlSoftware Performance TestingEricsson RAN ManagementEricsson VAS ManagementCustomer Complaint ResolutionClient ServicesITILCall CentersEricsson Packet Core Management

#operations#automation#monitoring#incident management#problem management#security#customer service

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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