Senior Support Lead

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

The Senior Support Lead in Vijayawada, Andhra Pradesh, is responsible for ensuring customer satisfaction by resolving technical issues and queries. This role involves troubleshooting, documenting processes, and staying updated on relevant technologies to enhance IT services and user experience.

Responsibilities

Troubleshoot and resolve client tickets using diagnostic tools and techniques in product support.
Document all established processes and methods for ticket resolution and troubleshooting using internal knowledge management systems.
Interface with customers to clarify ticket details and provide resolution updates.
Maintain familiarity with the latest technologies and industry trends in IT operations and product support.

Requirements

Experience: 3 to 4 years
Operating Systems
Active Directory & Identity
Virtualization
Networking
Server & Storage
Cloud Fundamentals
Endpoint Management
Monitoring & Ticketing
Scripting/Automation
Security & Compliance
Hardware/Peripherals

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Work with clients across all major verticals.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Active DirectoryCloud ComputingIdentity ManagementNetworkingOperating SystemsScriptingVirtualization

#IT Support#Customer Satisfaction#Technical Issues#Troubleshooting#Product Support#IT Services#User Experience#Operating Systems#Active Directory#Identity Management#Virtualization#Networking#Server#Storage#Cloud#Endpoint Management#Monitoring#Ticketing Systems#Scripting#Automation#Security#Compliance#Hardware#Peripherals

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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