Senior Process Manager-Voice
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success
In short
The Senior Process Manager-Voice in Nagpur, Maharashtra, is responsible for ensuring timely and accurate deliverables, managing financial targets, and fostering team development. This role also focuses on aligning team goals with organizational objectives and maintaining compliance with regulatory standards and risk controls.
Responsibilities
- Ensure daily deliverables are completed on time and meet accuracy standards as per SLA.
- Participate in SLA creation, renewal, and sign-off.
- Forecast monthly rolling revenue and ensure targets are met.
- Manage costs efficiently within budgets and identify new business opportunities.
- Monitor and manage attrition rates within targets.
- Promote employee development through training and professional growth.
- Align team goals with organizational objectives and manage initiatives.
- Ensure compliance with regulatory and risk controls, and oversee transitions for new acquisitions.
- Drive continuous improvement and operational excellence within the voice process domain.
Requirements
- Ability to forecast monthly rolling revenue and meet targets.
- Skills in managing costs efficiently within agreed budgets.
- Proficiency in identifying new business opportunities within existing client groups.
- Ability to closely monitor and manage attrition rates.
- Experience in promoting employee development through training programs and professional growth opportunities.
- Skills in aligning team goals with organizational objectives.
- Experience in running management initiatives to achieve desired results.
- Knowledge of regulatory and risk controls, and ability to develop additional controls as needed.
- Experience in overseeing transitions for new business acquisitions.
- Ability to maintain a strategic overview and foster a collaborative environment.
Desired Qualifications
- Experience in the Voice Process domain.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- Work at a place that puts its people first.
- Be part of a global technology company with over 223,000 people across 60 countries.
- Deliver industry-leading capabilities centered around digital, engineering, cloud, and AI.
- Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Process Manager#Voice Process#Revenue Management#Cost Management#Attrition Management#Employee Development#Regulatory Compliance#Continuous Improvement#Operational Excellence
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Nagpur, India
Applicants
Be an early applicant