Senior Process Associate - BFS

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Risk Management

In short

This role involves independently processing and validating banking operations requests across servicing, fulfillment, lending, and regulatory activities. Key responsibilities include handling routine exceptions, maintaining trackers, and highlighting potential risks to the team leader.

Responsibilities

Process assigned banking back-office cases independently within SOP, SLA expectations.
Validate customer instructions, account details, documents, mandates, product records, approvals and case categorization.
Handle routine exceptions such as missing documents, incorrect queues, unclear instructions, duplicate requests, dealer / RM queries or customer record mismatches.
Maintain trackers for completed work, pending cases, rejected items, clarifications and escalations.
Highlight potential SLA risk, aged cases, recurring errors, process ambiguity and training gaps to the Team Leader.

Requirements

Graduate in any stream; Commerce / Finance / Banking preferred.
2 years of relevant banking operations, retail banking, lending, BPO back-office experience.
Preferred exposure to banking back-end operations depending on LOB alignment.
Typing ability: 30+ WPM preferred with 95% accuracy aspiration after process certification.

Desired Qualifications

Working knowledge of banking products and servicing requests.
Understanding of validation, verification, maker-checker controls, evidence capture and workflow queue management.
Ability to identify defects in customer / product / document data and distinguish between processable and non-processable cases.

Skills

banking operationsretail bankinglendingBPO back-officebanking productsvalidationverificationworkflow queue management

#banking#operations#process associate#BFS#Lucknow#Uttar Pradesh#HCLTech

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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