Senior Process Associate - BFS

Finance, Banking & Legal · Banking & Investments · Financial Analysis · Business Analysis

In short

This role oversees the debit and credit card lifecycle, focusing on efficient data management, quality customer interactions, and regulatory compliance. Key responsibilities include resolving customer queries via email and chat, troubleshooting issues, analyzing operational workflows for improvements, and ensuring data accuracy within card systems.

Responsibilities

Direct the resolution of customer queries and issues utilizing typing skills and critical thinking, ensuring swift and effective responses through email and chat communication.
Manage troubleshooting tasks by applying analytical skills to provide effective solutions and escalate complex issues to higher levels of support when necessary.
Evaluate operational workflows using critical thinking to identify inefficiencies and suggest enhancements for improvement.
Ensure the quality and precision of processed data and customer interactions by maintaining high standards in data entry and management across multiple systems and databases.
Oversee the accurate entry, updating, and management of data within the card issuance system, ensuring compliance with KYC and AML procedures.
Generate reports on card usage patterns, fraud trends, and customer behavior, utilizing data analysis skills to inform business decisions and improve operational efficiency.

Requirements

Proficient typing skills with high accuracy and speed.
Critical thinking and problem-solving abilities.
Basic understanding of data management and reporting practices.
Familiarity with card industry regulations, including KYC and AML procedures.
Proficient in using data analysis tools and generating reports.

Desired Qualifications

Certification in Data Analysis or relevant compliance certifications are optional but valuable.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Data AnalysisReportingKYCAMLData Management

#Debit Cards#Credit Cards#Customer Support#Data Management#Compliance#Process Improvement#Data Analysis#Reporting#KYC#AML#BFS

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website