Senior Manager – Workforce Management

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

As Senior Manager – Workforce Management in Gurgaon, India, you will lead the end-to-end operational management of the contingent workforce across multiple Customer Units. Responsibilities include managing the workforce lifecycle, ensuring operational excellence, stakeholder satisfaction, and adherence to compliances, alongside leading a team and driving transformation initiatives.

Responsibilities

Lead the end-to-end management of the contingent workforce lifecycle, including project deployments, onboarding, deployments, transitions between CUs, extensions, renewals, and offboarding.
Ensure timely and accurate execution of workforce processes while maintaining agreed service levels and business continuity.
Monitor operational performance and drive timely resolution of workforce-related issues and escalations.
Be accountable for Workforce related KPI’s like Utilization, Absorption, Competence, performance.
Manage Workforce Capacity & capabilities based on capacity & competence forecasts submitted by the CUs.
Drive the Fixed to Variable workforce transformation Initiative.
Drive operational efficiency, service quality, and customer satisfaction through continuous improvement initiatives.
Ensure adherence to agreed Ways of Working (WoW), Roles & Responsibilities (R&R), policies, and WLAs.
Drive operational governance through regular service reviews, performance tracking, and compliance monitoring.
Maintain workforce data integrity across HRMS, SAP, XRM, and other enterprise platforms.
Competence Transformation, performance management, mentoring & conflict management.
Compliance management.
Drive Workforce related transformation initiatives.
Lead, coach, and develop the Workforce Management team to deliver high-quality services.
Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
Drive resource planning, workload management, and capability development within the team.
Resolve people related issues & maintain a strong functional relationship with CU stakeholders.

Requirements

Bachelor or master’s degree in Telecoms or Business administration.
15+ years of experience in the Telecoms industry.
5+ years in NRO business aspects.
5+ years in leading CPM office and extensive network deployments.
Strong competence on Ericsson portfolio.
Strong competence of NRO technology and solutions (a plus).
Broad experience in Ericsson internal processes, organization (both global and CUs).
Extensive experience in Workforce Management, Resource Management, Automation Deployments, Data Analytics, Process Excellence, & Delivery Transformation.
Proven experience in managing contingent workforce operations within a large, matrixed organization.
Strong exposure to cross-functional collaboration involving HR, Finance, Procurement, Business Control, Customer Units, Suppliers, and Shared Services.
Experience in driving process improvements, governance frameworks, and operational excellence initiatives.
Ericsson RAN portfolio
NRO Delivery Tools & Process.
SAP, HRMS, XRM
Advanced Microsoft Excel
Microsoft PowerPoint

Desired Qualifications

Power BI (Preferred)

Benefits

Outstanding opportunity to use skills and imagination to push boundaries.
Opportunity to build solutions never seen before.
Be challenged, but not alone; join a team of diverse innovators.
Go beyond the status quo to craft what comes next.
Championing diversity and inclusion is core to values.
Belief that collaborating with people with different experiences drives innovation.
Encouraging people from all backgrounds to apply and realize their full potential.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

Ericsson RAN portfolioNRO Delivery Tools & ProcessSAPHRMSXRMMicrosoft ExcelMicrosoft PowerPointPower BI

#Workforce Management#Contingent Workforce#Operational Management#Lifecycle Management#Operational Excellence#Compliance#Governance Frameworks#Stakeholder Satisfaction#Service Delivery#Capacity Optimization#Operating Model#Workforce Strategy#HR#Sourcing#Business Control#Resource Management#Automation Deployments#Data Analytics#Process Excellence#Delivery Transformation#Cross-functional Collaboration#Process Improvement#Team Leadership#People Development#Risk Management#Escalation Management

About Ericsson

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Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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