Senior Engineer - Microsoft Windows, Microsoft Servers RDS, Touch Services

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Sr Engineer for Support & Operations plays a vital role in maintaining and enhancing Microsoft VDI solutions and Remote Desktop Services. This position is responsible for troubleshooting, providing client support, and ensuring the delivery of high-quality code and services that meet business requirements while adhering to defined timelines and quality standards. The role involves technical guidance to junior developers and familiarity with touch services and video/telepresence tools.

Responsibilities

Maintain and troubleshoot existing Microsoft VDI solutions and RDSH environments, resolving bugs and supporting enhancements.
Provide client support by monitoring service requests, resolving tickets, and ensuring timely communication of updates.
Create and maintain documentation for enhancements and compliance with CMMI standards.
Offer technical guidance and support to junior developers, promoting best practices.

Requirements

Proficient in Microsoft VDI solutions and RDSH with a strong understanding of related technologies.
Familiarity with Touch Services and Video/Telepresence tools.
Basic knowledge of software development principles and best practices.
Strong analytical and problem-solving skills.

Desired Qualifications

Optional but valuable certifications: Microsoft Certified: Azure Virtual Desktop Specialty, ITIL Foundation Certificate in IT Service Management.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Microsoft VDIRDSTouch ServicesMicrosoft Windows ServerITILAzure Virtual Desktop

#Microsoft#VDI#RDS#Support#Operations#Troubleshooting#Client Support#Code Delivery#Service Delivery#Enhancements#Compliance#CMMI#Technical Guidance#Best Practices#Touch Services#Video Conferencing#Telepresence#Software Development#Problem-Solving#Azure Virtual Desktop#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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