Senior Customer Solution Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

As a Senior Customer Solution Engineer, you will join the Windows Commercial Acceleration Engine (WCAE) Team to work directly with strategic enterprise customers, solving their most complex Windows technical challenges to improve their install base health. This role involves diagnosing and resolving issues across device provisioning, deployment, management, OS updates, application management, performance, reliability, and security, leveraging telemetry, logs, code, and scripts.

Responsibilities

Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies.
Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
Build and implement technical resolution: devise, design and implement solutions with customers.
Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches.
Apply engineering fundamentals including security, privacy, maintainability and supportability.
Validate solution in customer environments to demonstrate measurable improvements.
Partner with engineering for complex cross-product issues.
Collaborate with Windows, Intune, and other product engineering teams to investigate complex cross-product issues and drive product fixes, supportability changes, and telemetry enhancements supported by actionable customer evidence including detailed reproduction information, logs, etc., and business impact.
FDE will maintain accountability for the customer outcome.
Scale successful approaches for broad impact.
Identify patterns and convert customer solutions and lessons learned into reusable playbooks, patterns, tools, and technical guidance that can benefit a broader set of enterprise customers.
Transfer expertise to other FDEs, partners, field, support teams, and product groups so each engagement increases the capability of the broader ecosystem.
Deliver measurable customer and business outcomes.
Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures.
Help restore customer confidence in Windows and strengthen the role of Windows in customers’ future endpoint, security, management, and AI-platform strategies.
Build trusted relationships with customer technical leaders, Microsoft field teams, and product engineering teams.
Communicate technical findings, tradeoffs, risks, decisions, and progress clearly to customer engineers, IT leaders, Microsoft field teams, product engineers, and executives.

Requirements

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desired Qualifications

Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND 6+ years of experience in engineering, product or technical program management, product development, technical consulting, or solution delivery.
OR equivalent experience.
Experience working directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions.
Demonstrated ability to lead ambiguous technical work from discovery to validated resolution.
Technical knowledge of enterprise Windows environments, including several of the following areas: device provisioning and deployment, device management, OS and update management, application management, performance, reliability, and security.
Experience troubleshooting complex technical issues using data, logs, diagnostic tools, and structured problem-solving methods.
Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions.
Ability to synthesize information from multiple sources, identify systemic patterns and root causes, and translate findings into practical customer solutions and actionable product feedback.
Solid customer empathy, engineering judgment, learning agility, and the ability to operate effectively across product, field, support, partner, and customer teams.
Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution.
Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences.
Experience in a Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture role.
Experience with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization.
Deep experience with Windows, Microsoft Intune, Windows Autopilot, endpoint security, or Windows performance and reliability.
Experience developing prototypes, scripts, diagnostic tools, reference implementations, or reusable technical guidance.
Experience with PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, Azure DevOps, GitHub, or comparable engineering and automation technologies.
Demonstrated ability to turn solutions developed for an individual customer into repeatable approaches that benefit a broader customer population.
Experience representing customer needs in product planning and influencing engineering priorities through technical evidence and business impact.

Benefits

Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Skills

C++C#JavaJavaScriptPythonPowerShellMicrosoft GraphWindows Performance AnalyzerAzure DevOpsGitHub

#Windows#Enterprise#Customer Facing#Engineering

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Company

Microsoft

Job Posted

3 weeks ago

Employment Type

Full Time

Work mode

Remote

Salary

US$119,800–234,700 · Negotiable

Experience Level

Senior

Locations

United States

Qualification

Bachelor, Master

Applicants

Be an early applicant

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