Senior Channel Manager
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations
In short
Microsoft is seeking a Senior Channel Manager in Dublin to connect the supply chain with field teams and customers. This role focuses on demand and supply management, channel execution, inventory health, operational performance, and partner engagement to achieve business targets and customer satisfaction.
Responsibilities
- Lead collaborative forecasting (CPFR) with partners and internal teams.
- Own demand planning and outlook alignment (rolling forecast, C+1 / C+2).
- Ensure availability management and alignment with supply constraints.
- Manage demand-related risks and support sales decision-making with accurate supply insights.
- Oversee channel inventory management (DC + partner stock, WOS, SKU mix).
- Drive in-stock availability and replenishment through collaborative order planning.
- Manage deal prioritization and shipment allocation guidance.
- Ensure right product, right place, right time execution across channels.
- Own order book management and fulfilment execution (delivery, confirmations, changes).
- Monitor and improve operational KPIs: Shipment claims / returns, Order accuracy and reliability, Cost to serve.
- Lead exception management and escalation handling.
- Ensure high standards of service quality and delivery performance.
- Lead customer and partner relationships, driving joint planning and alignment.
- Conduct business reviews and performance discussions with key partners.
- Enable data-driven decision making with customers.
- Align stakeholders to drive account performance and service improvements.
- Identify and deliver process improvements and operational efficiencies.
- Lead or contribute to strategic initiatives (AI adoption, network optimization. automation, capability build).
- Drive innovation in channel execution and customer experience.
- Establish and share best practices across partners and teams.
Requirements
- Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.
- OR equivalent experience.
Desired Qualifications
- Master's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.
- OR Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.
- OR equivalent experience.
Benefits
- Certain roles may be eligible for benefits and other compensation.
- The typical base pay range for this role across Ireland is € 94,200.00 - € 136,800.00 per year.
#Supply Chain#Channel Management#Demand Planning#Inventory Management#Order Management#Customer Relations
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
€94,200 – €136,800 / year
Experience Level
Senior
Locations
Dublin, Ireland
Qualification
Bachelor, Master
Applicants
Be an early applicant
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