Senior Analyst(Del Ops (Non-Voice))

Technology, Data & Digital · Data, AI & Analytics · Data Analysis

In short

The Senior Analyst (Del Ops (Non-Voice)) in Lucknow, Uttar Pradesh, is responsible for collecting, validating, analysing, and presenting operational data to support business decisions. This role involves preparing reports, maintaining dashboards, monitoring key metrics, and providing actionable insights to stakeholders.

Responsibilities

Prepare and publish daily, weekly, monthly, and ad hoc MIS reports within agreed timelines.
Collect data from multiple sources and perform validation, reconciliation, and quality checks before reporting.
Develop and maintain dashboards, scorecards, trackers, and performance reports for operational and leadership reviews.
Monitor key metrics such as productivity, quality, turnaround time, service levels, staffing, attendance, utilisation, backlog, and ageing.
Analyse trends, variances, and exceptions, and highlight risks, gaps, and improvement opportunities to stakeholders.
Support capacity planning, forecasting, roster planning, and FTE utilisation analysis with accurate data.
Automate recurring reports and improve reporting processes to reduce manual effort and reporting errors.
Maintain master data, report repositories, process documentation, and version control.
Coordinate with Operations, Quality, Workforce Management, Finance, HR, and other support teams to resolve data discrepancies.
Provide timely data and insights for governance meetings, business reviews, audits, and client requests.
Ensure confidentiality, data integrity, and compliance with organisational information-security requirements.
Respond to reporting queries and deliver accurate ad hoc analysis within agreed timelines.

Requirements

MIS reporting experience
Data collection and validation skills
Dashboard development and maintenance
Monitoring of key performance metrics (productivity, quality, TAT, service levels, staffing, attendance, utilisation, backlog, ageing)
Trend analysis and exception reporting
Capacity planning and forecasting support
Reporting process automation
Data discrepancy resolution
Ad hoc analysis delivery
Confidentiality and data integrity assurance

Benefits

Supercharge your potential
Find your career
Find your spark
Work at a place that knows that helping its customers stay on top starts by putting its people first
Global technology company with over 230,000 people across 60 countries
Industry-leading capabilities centered around digital, engineering, cloud and AI
Broad portfolio of technology services and products
Work with clients across all major verticals

#MIS#Del Ops#Non-Voice#Data Analysis#Reporting#Dashboards#Metrics#Forecasting#Capacity Planning#Automation

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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