Senior Administrator - Wireless Networking

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration

In short

The Sr. Administrator for Support & Operations will provide advanced technical support and troubleshooting for LAN/WAN, Cisco Wireless WLAN, and SD-WAN solutions. This role focuses on customer satisfaction, incident resolution, and security measures, requiring a proactive approach to complex technical issues.

Responsibilities

Provide advanced technical support and troubleshooting for SD-WAN and Wireless WLAN technologies.
Conduct root cause analysis for escalated incidents and implement solutions.
Update and maintain the knowledge base and train new staff.
Collaborate with cross-functional teams to resolve complex tickets within SLAs.
Enhance customer experience by achieving first call resolution and minimizing re-opened cases.
Identify and address potential security threats.

Requirements

Solid proficiency in SD-WAN and Wireless WLAN (Cisco) technologies.
In-depth understanding of network troubleshooting and incident management.
Experience with root cause analysis and implementation of corrective actions.
Familiarity with knowledge management practices and training methodologies.

Desired Qualifications

Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) in Routing and Switching or Wireless, and ITIL Foundation Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.

Skills

SD-WANWLANCiscoNetwork TroubleshootingIncident ManagementRoot Cause AnalysisKnowledge Management

#networking#wireless#LAN/WAN#SD-WAN#Cisco#troubleshooting#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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