Senior Administrator - Wireless Networking

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Systems Engineering

In short

The Sr. Administrator for Support & Operations in Noida, Uttar Pradesh, provides advanced technical support for SD-WAN and Wireless WLAN (Cisco) solutions, focusing on incident resolution and security. This role involves root cause analysis, knowledge management, and collaboration to ensure customer satisfaction and system reliability.

Responsibilities

Provide advanced technical support and troubleshooting for SD-WAN and Wireless WLAN (Cisco) technologies.
Conduct root cause analysis for escalated incidents and implement effective solutions.
Update and maintain the knowledge base and train new staff.
Collaborate with cross-functional teams to resolve complex tickets within SLAs.
Enhance customer experience and Csat by achieving first call resolution.
Actively identify and address potential security threats.

Requirements

Solid proficiency in SD-WAN and Wireless WLAN (Cisco) technologies.
In-depth understanding of network troubleshooting and incident management.
Experience with root cause analysis and implementation of corrective actions.
Familiarity with knowledge management practices and training methodologies.

Desired Qualifications

Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) in Routing and Switching or Wireless, and ITIL Foundation Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career and your spark.
A place that puts its people first.

Skills

SD-WANWLANCiscoNetwork TroubleshootingIncident ManagementRoot Cause AnalysisKnowledge Management

#Wireless Networking#SD-WAN#Cisco#LAN/WAN#Troubleshooting#Incident Resolution#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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