Senior Administrator - Program & Project Management

Logistics, Sales & Operations · HR & Admin · Program Management · Project Management · Administrative Support

In short

The Sr. Project Executive Administrator ensures high-quality technical support and operational efficiency by troubleshooting incidents, conducting root cause analyses, and implementing solutions. This role leverages expertise in project execution and support operations to enhance customer satisfaction and maintain the organization's security posture and operational excellence.

Responsibilities

Implement company policies in all support operations and project execution tasks to adhere to quality standards and regulatory requirements.
Provide advanced technical support for complex incidents by performing root cause analysis and implementing effective solutions.
Update and manage the knowledge base, train new team members, and coach analysts.
Resolve complex support tickets within agreed SLAs by collaborating with cross-functional teams.
Enhance customer experience and achieve high CSAT scores by ensuring first call resolution, minimizing rejected resolutions, reducing case reopenings, and proactively mitigating security threats.

Requirements

Advanced proficiency in Project Execution and Support Operations.
Strong knowledge of Incident Management and Troubleshooting techniques.
Excellent Analytical and Problem-Solving Skills.
Familiarity with Knowledge Management practices and Training methodologies.
Proficiency in Security Protocols and Policies relevant to Support Operations.

Desired Qualifications

Optional but valuable certifications: ITIL Foundation, PMP (Project Management Professional), or equivalent Project Management certifications.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a people-first company.
Work at a global technology company with a broad portfolio of services and products.
Opportunities to work with clients across major verticals.

Skills

Project ExecutionSupport OperationsIncident ManagementTroubleshootingKnowledge ManagementTrainingSecurity Protocols

#IT Support#Project Management#Technical Support#Operations#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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