Senior Administrator - EMC PowerMax, PowerStore

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering

In short

This role is for a Senior Administrator in EMC PowerMax and PowerStore systems, focusing on technical support and operational excellence. The position involves troubleshooting, root cause analysis, and collaboration to ensure high customer satisfaction and system reliability.

Responsibilities

Provide advanced technical support for EMC PowerMax and PowerStore environments, including root cause analysis and solution implementation.
Adhere to quality standards and regulatory requirements by implementing best practices in support processes and documentation.
Collaborate with cross-functional teams to resolve complex tickets within agreed SLAs.
Update and manage knowledge base articles and train new analysts.
Enhance customer experience by achieving first call resolution targets and minimizing case reopens.

Requirements

In-depth knowledge of EMC PowerMax and PowerStore technologies.
Solid understanding of NetApp Block Storage solutions.
Proficiency in troubleshooting and resolving complex technical issues.
Strong analytical and problem-solving skills, with a focus on root cause analysis.
Excellent communication skills, both verbal and written.

Desired Qualifications

EMC Proven Professional Certification in Storage Administration or related certifications is valuable.
ITIL Foundation Certification is valuable.

Benefits

Opportunity to supercharge your potential and find your career spark.
Work at a company that puts its people first.
Join a global technology company with over 230,000 employees across 60 countries.

Skills

EMC PowerMaxEMC PowerStoreNetApp Block StorageTroubleshootingRoot Cause AnalysisCommunication

#EMC PowerMax#EMC PowerStore#NetApp#Storage#Administrator#Support#Operations#Troubleshooting#Root Cause Analysis

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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