Senior Administrator - Data Loss Prevention, Palo Alto Firewalls
Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · DevOps
In short
The Sr Administrator (Support & Operations) is crucial for delivering advanced technical support and operational excellence in Zscaler and Palo Alto environments. Responsibilities include troubleshooting complex incidents, performing root cause analysis, and resolving tickets within SLAs to enhance the organization's security posture and customer satisfaction.
Responsibilities
- Adhere to quality standards and regulatory requirements while implementing best practices in Zscaler and Palo Alto environments.
- Provide advanced support for complex incidents, performing root cause analysis and implementing solutions for Zscaler DLP, CASB, and SSE.
- Contribute to knowledge base management by documenting solutions and creating training materials.
- Resolve complex support tickets within agreed SLAs, collaborating with other support teams.
- Enhance customer experience and improve CSAT metrics through effective first call resolution strategies.
Requirements
- Proficiency in Zscaler, Palo Alto, and related security technologies.
- Strong analytical and problem-solving skills with a focus on root cause analysis.
- Excellent communication skills for effective knowledge transfer and customer interaction.
- Familiarity with incident management processes and ticketing systems.
Desired Qualifications
- Optional but valuable: Zscaler Certified Professional, Palo Alto Networks Certified Network Security Engineer (PCNSE).
#Data Loss Prevention#Palo Alto Firewalls#Zscaler#CASB#SSE#Secure Web Gateway#Noida
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
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