Sales Centre Parts Advisor

Logistics, Sales & Operations

In short

Volvo Group UK is seeking a Sales Centre Parts Advisor in Glasgow to drive aftersales sales growth by upselling and cross-selling genuine parts and products. The role involves managing customer communications, identifying sales opportunities, and converting inquiries into fitted parts and labor sales, while building strong relationships with customers and stakeholders.

Responsibilities

Proactively upsell and cross-sell genuine Volvo parts and all-makes products.
Promote current parts and labour campaigns across truck, bus and coach products.
Manage inbound customer communications and parts enquiries across the dealership network.
Identify opportunities to increase sales and maximise customer spend.
Drive the conversion of parts enquiries into fitted parts and labour sales.
Maintain accurate lost-sale reporting and sales pipeline management.
Work closely with regional parts teams to understand delivery availability, workshop capacity, hours available to sell and customer issues.
Build strong working relationships with customers, dealerships and internal stakeholders.
Support proactive promotional activity designed to increase parts and labour sales.
Ensure all customer interactions are handled professionally, accurately and commercially.
Work in accordance with Volvo Group UK standards covering health, safety, quality and environmental care.
Carry out any other reasonable duties requested by your manager.

Requirements

A strong sales and customer service focus.
The ability to identify and maximise sales opportunities.
Confidence making decisive commercial judgements under pressure.
Excellent written and verbal communication skills.
The ability to communicate effectively with customers, colleagues and other stakeholders.
A proactive, enthusiastic and approachable personality.
A professional and positive attitude.
Strong attention to detail and organisational skills.
The flexibility to manage changing priorities and workloads.
A team-oriented approach combined with the ability to work independently.
Strong analytical and marketing skills.
Awareness of the transport industry and competitor landscape.

Desired Qualifications

Knowledge of truck, bus, coach and trailer parts would be advantageous.

Benefits

Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships plus much more
Contributory Pension scheme + Health Cash Plan + Life Insurance
Car Salary Sacrifice Scheme
Maternity & Adoption Leave 6 months full pay moving to 6 months half pay
Paternity 2 weeks leave with further 3 weeks in first 3 years

Skills

SalesCustomer ServiceCommunicationOrganizational SkillsAnalytical SkillsMarketing

#Sales#Parts#Automotive#Customer Service

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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