Retail Customer Service and Returns Associate (Full-Time)

Retail & Consumer Services · Customer Service · Customer Support

In short

As a Retail Customer Service and Returns Associate, you will ensure accurate transactions and create a positive customer experience, building loyalty through empathetic interactions. You will also handle returns and exchanges efficiently while collecting valuable data for improvements.

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders.
Records information accurately to make improvements to customers' future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Requirements

1 year sales or customer service experience preferred.

Benefits

Benefits Eligible
Starting rate/ salary ranges from 17.58 USD to 20.22 USD

#customer service#retail#returns#transactions#sales

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

See all open jobs at IKEA Read more about IKEA Website