Project Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Office Administration · HR Operations

In short

ASSA ABLOY Entrance Systems is seeking a Project Specialist in Monroe, NC to support new equipment installations. Responsibilities include processing billing, scheduling technicians, and coordinating field activities. This hybrid role offers comprehensive benefits and career growth opportunities within a global leader.

Responsibilities

Process all billing transactions relating to new equipment.
Field Planning Coordination.
Scheduling technicians to new installation jobsites.
Address customer questions and concerns during schedule confirmation by utilizing basic knowledge of new installation equipment.
Communicate and work directly with outside operations, Installation Managers and Technicians.
Work closely with the receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
Create installation calls and enter/update customers and end-user information connected to door identification tag.
Completion of customer required billing documents and lien releases.
Perform other administrative functions as directed by Manager.
Provide support to the reporting manager for daily functions.

Requirements

Proven competence plus knowledge of general billing procedures.
Associate’s degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
Excellent communication skills, both written and verbal.
Detail oriented and strong organizational skills.
Ability to multi-task and mitigate arising challenges.
Ability to work well within a team environment as well as independently.
Ability to work well under pressure.
Positive attitude.
Flexibility to work overtime during the month end and when the workload demands it.
The ability to encourage and coach peers as seen fit.
Analyze all reporting pertaining to the customer service calls.

Desired Qualifications

Some Project Management is a plus.
Dispatch Experience is a plus.
Medical billing/coding experience a plus.

Benefits

Competitive pay
Robust health insurance options
Retirement plans
PTO
Holidays
Tuition reimbursement
Service awards
Health, dental, and vision plans
401(k) with company matching
Short- and long-term disability, life, and accidental insurance
15 PTO days and 11 paid holidays
Flexible scheduling for when life happens.
Structured onboarding process.
Access to online courses to keep your skills sharp and up to date.
Learn from experienced colleagues and industry experts.
Length of Service awards to celebrate your milestones.

Skills

MS OfficeExcelWord

#Project Management#Billing#Customer Service#Scheduling#Technicians#Field Operations#Finance#Installations

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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