Project Manager

Logistics, Sales & Operations · Project Management

In short

The Project Manager, Field Services coordinates parts orders, service requests, and field-service activities from initial customer request through completion. This role serves as a primary customer contact, working with various departments to ensure accurate order processing, timely communication, and customer satisfaction.

Responsibilities

Prepare customer quotes for replacement parts, service parts, warranty items, and field-service support.
Enter and process parts orders, sales orders, and warranty orders in JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central.
Verify part numbers, quantities, pricing, customer information, shipping instructions, and requested delivery dates.
Track orders through fulfillment and provide customers with timely updates on quotes, availability, lead times, shipment status, and tracking information.
Proactively communicate changes affecting pricing, availability, lead time, or delivery and document customer commitments and follow-up actions.
Respond to customer calls and emails regarding parts, service, orders, and site visits.
Assist in coordination of site visits, service calls, contractor support, project timelines, and material needs for scheduled field work.
Monitor the Barrier Support email inbox and call log to ensure requests are documented and addressed.
Work with Product Data Management and Purchasing to establish part numbers and confirm sourcing or availability.
Collaborate with Engineering, Sales, and Operations to obtain technical information, confirm customer commitments, and resolve order, delivery, warranty, or service issues.

Requirements

Experience entering and managing sales, parts, or service orders in an ERP system.
Strong organizational, multitasking, problem-solving, and follow-through skills with close attention to detail.
Strong written and verbal communication skills, including professional customer interaction.
Ability to manage multiple orders, schedules, customer requests, and priorities simultaneously.
Proficiency with Microsoft Excel, Outlook, and other Microsoft 365 applications.
Understanding of quoting, order processing, fulfillment, lead times, shipping, and customer-service workflows.

Desired Qualifications

Experience with JD Edwards EnterpriseOne and Microsoft Dynamics 365 Business Central.
Experience supporting field-service, installation, manufacturing, or aftermarket-parts operations.
Familiarity with perimeter-security, access-control, gate, barrier, or electromechanical products.
Experience with warranty processing, job costing, or project financial tracking.

Benefits

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Skills

Microsoft ExcelMicrosoft OutlookMicrosoft 365JD Edwards EnterpriseOneMicrosoft Dynamics 365 Business Central

#Project Management#Field Services#Customer Service#Order Processing#ERP Systems

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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