Process Associate-Voice

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

The Process Associate-Voice role involves independently handling customer queries and resolving issues according to service level agreements and quality standards. The position requires meeting quality scores, driving process improvement, and working effectively within a team to achieve common goals while consistently exceeding customer satisfaction parameters.

Responsibilities

Improve skill level through self-development and training programs.
Meet defined quality scores and contribute to process improvement.
Work effectively in a team and motivate others towards common goals.
Consistently meet or exceed Customer Satisfaction (CSAT) parameters.

Requirements

Ability to work independently.
Provide information and resolve customer queries.
Adhere to defined SLA and quality standards.
Ability to work effectively in a team.

Desired Qualifications

Global technology company experience.
Work experience across 60 countries.
Expertise in digital, engineering, cloud, and AI.
Experience with clients in Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Benefits

Supercharge your potential.
Find your career.
Find your spark.

#Customer Service#Voice Process#Associate

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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