The Job

Process Associate

Logistics, Sales & Operations · Sales & Business Development · Customer Success

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In short

As a Process Associate in Chennai, India, you will be responsible for resolving customer queries through email or chat, ensuring data accuracy, and monitoring quality. This role also involves identifying and suggesting process improvements for operational workflows.

Responsibilities

  • Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
  • Accurately enter, update, and manage data in various systems and databases.
  • Troubleshoot problems, provide solutions, and escalate issues when necessary.
  • Monitor and ensure the quality and accuracy of processed data and customer interactions.
  • Identify inefficiencies and suggest improvements to enhance operational workflows.
#Customer Service#Data Management#Process Improvement
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Chennai, India

Applicants

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