Process Associate
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
The Process Associate role is primarily focused on efficiently resolving customer queries through email or chat, ensuring data accuracy, monitoring quality, and identifying potential process improvements. This is an on-site, full-time position located in Chennai, Tamil Nadu.
Responsibilities
- Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
- Accurately enter, update, and manage data in various systems and databases.
- Troubleshoot problems, provide solutions, and escalate issues when necessary.
- Monitor and ensure the quality and accuracy of processed data and customer interactions.
- Identify inefficiencies and suggest improvements to enhance operational workflows.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#customer queries#data accuracy#process improvement
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant