Order Handling Specialist
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations · Customer Success
In short
ABB is seeking an Order Handling Specialist in Singapore to manage the end-to-end Order-to-Cash process for spare parts orders across Southeast Asia. This hybrid role requires proficiency in ERP systems, particularly SAP SD/MM, and strong customer service skills to ensure efficient delivery and customer satisfaction. The position offers career development opportunities within a leading industrial automation company.
Responsibilities
- Manage the end-to-end Order-to-Cash (O2C) process for spare parts orders.
- Receive, review, and process customer spare parts purchase orders accurately in ERP system (SAP SD/MM).
- Prepare and arrange timely and accurate delivery of spare parts inquiries.
- Coordinate with warehouse and logistics teams to ensure on-time delivery and resolve shipment issues.
- Support invoicing process by ensuring accurate billing and following up on outstanding payments.
- Manage returns, complaints, amendments, and credit/debit notes related to spare parts orders.
- Maintain accurate and up-to-date order data, customer records, and reporting in ERP and CRM systems.
- Prepare regular O2C performance reports and contribute to continuous process improvement.
Requirements
- Minimum 2–3 years of experience in order-to-cash (O2C) management, customer service, or inside sales, preferably in industrial or manufacturing environments.
- Strong knowledge of ERP systems, preferably SAP (SD/MM).
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
- Strong organizational and multitasking skills with the ability to manage multiple priorities and maintain high attention to detail.
- Minimum Diploma in Business Administration, Engineering, Supply Chain, or related field.
- Fluent in English, both written and spoken.
- Must be legally authorized to work in Singapore without current or future employer sponsorship requirements.
Desired Qualifications
- Bachelor's degree is an advantage.
- Understanding of incoterms, export/import documentation and familiarity with Letter of Credit (LC) process and documentation is highly regarded.
Benefits
- Opportunity to work in a regional role supporting customers and operations across multiple countries.
- Exposure to advanced industrial automation, digital solutions, and critical infrastructure industries.
- Career development opportunities within Service Operations, Project Management, and Business Support functions.
- A collaborative environment that values continuous learning, innovation, and operational excellence.
- Competitive compensation and performance-based rewards.
- Learning and development opportunities through ABB's global training program.
- Flexible work arrangements and employee wellbeing initiatives.
- Comprehensive healthcare and insurance coverage.
#Order-to-Cash#Customer Service#Spare Parts#ERP#SAP#Logistics#Automation#Industrial Automation#Southeast Asia
Company
ABB
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Singapore, Singapore
Qualification
Diploma, Bachelor
Applicants
Be an early applicant